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COVID-19: MDVA Operational Changes

Information for our Customers, Veterans and Family Members

Governor Larry Hogan and the Maryland Department of Veterans Affairs are taking proactive steps to minimize the spread of the COVID-19 pandemic in Maryland.  Per Executive Order by Governor Larry Hogan, Maryland State government is now operating at Elevated Level II, which mandates teleworking of State employees to the greatest extent possible and the closure of most State office buildings to the public.  

Starting on Friday, March 13, the Maryland Department of Veterans Affairs Office of the Secretary in Annapolis will be closed to the public. Across the state, the Department will remain operational to the extent possible by email and by remote response to voice mail.  

Starting Friday, March 19, in order to protect citizens and employees, the State of Maryland has instituted the following changes to operations at all state office buildings, including the state veteran cemeteries.  Entry health screening staff will be present at all office entrances.  Prior to entry all individuals (staff, visitors, vendors, contractors, etc) will be asked questions on an Initial Screening Questionnaire.  Individuals who answer YES to any questions or who refuse to participate will be denied access to office buildings.

The following program-specific changes will be in effect until further notice.  The changes are in effect solely to minimize the spread of the virus. As this is a fluid and ever-evolving situation, please check our website for updates and changes to the following information.

The Department remains diligent in its efforts to serve our veterans and the community at this time.  We appreciate your understanding of changes.

Service and Benefits Program:
All offices are closed to the public.  Staff are on mandatory telework.

Please contact your service officer by phone or email.  Service officers will return your call or email as soon as possible.

For a full listing of service offices and contact numbers visit: MDVA Services and Benefits Program

Charlotte Hall Veterans Home:
Visiting hours are suspended and activities have been canceled both inside and outside the Home. 
All families have been updated by phone or email on Health Department restrictions.
For more information on Charlotte Hall Veterans Home visit: Charlotte Hall Veterans Home

To contact Charlotte Hall Veterans Home, please email:
Sharon Murphy, Charlotte Hall Veterans Home Director, smurphy@charhall.org

Cemetery and Memorial Program:
Cemeteries are closed to visitors (including weekends).  Cemeteries remain open ONLY for scheduled burials.  

Effective March 30, burials and the rendering of military honors will continue, however committal services in shelters will stop until further notice.  A brief service and military honors will be conducted curbside nearest the grave site.  Processions should consist of funeral home staff and no more than two family members.  If possible, it is preferred that family members occupy one car.

The MDVA Cemetery Program and its leadership understands the emotions associated with bereavement.  We will continue in our mission to ensure a dignified burial of our veterans and dependents, however at this time we must adhere to directives which keep both our staff as well as the public safe and healthy.   Thank you for your continued understanding during this time.

Requests to host events at memorials are on hold until further notice.  For more information on the cemetery program visit: MDVA Cemetery and Memorial Program

To contact individual cemeteries, please email:
Chelthenham Veterans Cemetery: cheltenham.vc@maryland.gov
Crownsville Veterans Cemetery: crownsville.vc@maryland.gov
Eastern Shore Veterans Cemetery: easternshore.vc@maryland.gov
Garrison Forest Veterans Cemetery: garrisonforest.vc@maryland.gov
Rocky Gap Veterans Cemetery: rockygap.vc@maryland.gov

Maryland Veterans Trust Fund:
Trust Fund applications will be accepted via email only.  Phone interviews with applicants will continue.  For more information on the Trust Fund visit: Maryland Veterans Trust Fund

Outreach and Advocacy Program:
Outreach and Advocacy program staff will continue to respond to voice mails and email.  Event attendance is canceled until further notice.  If you have questions please contact Dana Burl, Outreach Program Director at dana.burl@maryland.gov or Denise Nooe, Outreach Program Deputy Director at denise.nooe@maryland.gov

Fiscal Office:
The fiscal office of the Maryland Department of Veterans Affairs will continue operations via email, voicemail, and remote access.  Inquiries related to procurement may be left by voicemail at 410-260-3843. Inquiries related to accounts payable and agency timekeeping may be left by voicemail at 410-260-3878.  Other fiscal-related inquiries (administration, audit, budget, personnel, etc.) may be left by voicemail at 410-260-3867 or directed to 443-534-3817.

For more information on the COVID-19 outbreak and the Maryland Department of Health visit:
COVID-19 Information and Guidance

 


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