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Service and Benefits Program

The Maryland Department of Veterans Affairs Service and Benefits Program provides assistance to the men and women who served in the Uniformed Services of the United States, their dependents, and survivors in obtaining benefits from the U.S. Department of Veterans Affairs, Department of Defense, State of Maryland and other programs for veterans and their families.

Located in communities throughout Maryland, Maryland Department of Veterans Affairs Service Officers assist veterans and their eligible dependents in acquiring benefits. For assistance, contact the full time office most convenient to you. Appointments for satellite offices may be scheduled through the Program office nearest the satellite location.During your initial visit with MDVA staff, they will review military separation discharge documents, DD214’s and individual circumstances of service in order to provide the best possible assistance.  Staff will review the three elements of the VA system: the Veterans Health Administration, Veterans Benefits Administration, and the National Cemeteries Administration.  A review of Maryland Department of Veterans Affairs programs will also be completed to include the Maryland Cemetery Program, Charlotte Hall Veterans Home, as well as other Maryland programs designed to assist veterans.  
A typical visit can also generate a disability compensation/pension claim for submission to the Veterans Benefits Administration. Our Service Officers assist with developing, preparing and submitting compensation/pension claims to the Veterans Benefits Administration.  For veterans and dependents who receive our services, staff will track processing claims and assist with additional development requests made by the Veterans Benefits Administration.  Once the claims process has been completed, our staff review the Veterans Benefits Administration decision and, if successful, review all applicable ancillary benefits.  It pays to seek representation when filing claims for federal Veterans Affairs disability benefits.  The U.S. Department of Veterans Affairs data shows that veterans represented by accredited organizations receive significantly greater disability benefits than their non-represented counterparts.

Full Time Program Office Locations

Click on the map below to locate a facility:

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Baltimore: Regional Office

Phil Munley, Director
Debra Hynes, Deputy Director
Gerry Taylor, Chief, Veterans Appeals
Cardell Bass, Western Area Supervisor
Garry Brown,Veterans Benefit Specialist Advanced
Stacy Travers, Veterans Benefits Specialist Advanced
Katherine Perkins, Office Secretary II
31 Hopkins Plaza, Room 3020
Baltimore, MD 21201
800-446-4926, ext. 6450 (follow prompts for transfer to appropriate staff person)

Baltimore VA Medical Center

Rose Bean, Veterans Benefits Specialist Advanced
Baltimore VA Medical Center: Monday and Friday
OIF/OEF/OND Office, 6th Floor
10 N. Greene Street
Baltimore, MD 21201
800-446-4926, ext. 6450
**Office is staffed Monday and Friday**

Bel Air

Michael Cantrell, Veterans Benefits Specialist II
James Wilkes, Veterans Benefits Specialist II
State Office Building
2 South Bond Street, 4th Floor
Bel Air, MD  21014
410-836-4900 (main line)
410-836-4861 (service officer)
410-836-4863 (secondary line)

Camp Springs

Joseph Thornton, Veterans Benefits Specialist II
Aaron Awkward, Veterans Benefits Specialist II
Tanya McCargo, Office Secretary II
Harriet Hunter Building, 6420 Allentown Road
Camp Springs, MD 20748

Veterans Services Program of Carroll County (Supported by, but not an MDVA service office)

125 Stoner Avenue
Westminster, MD 21157

Charlotte Hall

Shawn Kersh, Veterans Benefits Specialist II
29431 Charlotte Hall Rd., Room 211
Charlotte Hall, MD 20622
240-577-7083, 301-884-8036


Temporary filled by Garry Brown, Veterans Benefits Specialist II
Howard County Multi-Service Center
9900 Washington Blvd., Suite I
Laurel, MD 20723


Aaron Clark, Veterans Benefits Specialist Advanced
12501 Willowbrook Rd., Room 2-014
Cumberland, MD 21502


Janet C. Thomas, Area Supervisor
Catherine (Cathy) Clevenger, Office Secretary II
11 South Harrison Street
Easton, MD 21601 (physical address)
P.O. Box 1148
Easton, MD 21601 (mailing address)


Keri Keefer, Veterans Benefits Specialist II
Andrea Jones, Office Secretary II
Multi-Service Center
100 West Patrick St., Rm 2120
Frederick, MD 21701


Rose Bean, Veterans Benefits Specialist II
(Tuesday, Wednesday, Thursday)
District Court
33 W. Washington St., Room 201
Hagerstown, MD 21740


Tiffany Barker, Veterans Specialist II
Montgomery College, Suite MK 251
900 Hungersford Drive
Rockville, MD 20850


Michelle Licata, Veterans Benefits Specialist II
201 Baptist St.
Salisbury, MD 21801

Satellite Office Locations:

Call the Baltimore Regional Office (800-446-4926, ext. 6450) to schedule an appointment at these locations:

Baltimore VA Medical Center, 10 North Greene St., Baltimore

Ft. Meade VA Community Outpatient Clinic, 2479 5th St., Ft. Meade

VA Loch Raven Community Living and Rehabilitation Center, 3901 The Alameda, Baltimore

Call the Bel Air Full Time Office (410-836-4900) to schedule an appointment at these locations:

Aberdeen Proving Ground, 4305 Susquehanna Ave., Aberdeen

Perry Point VA Medical Center, Perry Point

Call the Cumberland Full Time Office (301-759-5251/5252) to schedule an appointment at this location:

American Legion Home, 423 Memorial Drive, Oakland

Call the Easton Full Time Office (410-690-7181) to schedule an appointment at these locations:

County Office Building, 501 Court Ln., Room 101, Cambridge

Queen Anne’s County Senior Citizen’s Center, 4802 Main St., Grasonville

Call the Rockville Full Time Office (240-567-5405) to schedule an appointment at these locations:

Silver Spring VET Center, 2900 Linden Lane, #100, Silver Spring

VA Community Based Out Patient Clinic, 15810 Gaither Drive, Gaithersburg, 1st three Tuesdays of the month, 1st and 3rd Friday of the month

Call the Salisbury Full Time Office (410-713-3482) to schedule an appointment at these location:

Ocean Pines Library, 11107 Cathell Rd., Berlin

Snow Hill Library, 307 N. Washington St., Pocomoke

Please note: On outreach days, the corresponding full time service center is closed.

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