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Do you need to apply for VA benefits? What to know before you file.

The Maryland Department of Veterans & Military Families Service and Benefits Program provides assistance to the men and women who served in the Uniformed Services of the United States, their dependents, and survivors in obtaining benefits from the U.S. Department of Veterans Affairs, Department of Defense, State of Maryland and other programs for veterans and their families.  In FY22, DVMF had a 90% approval rating for claims presented to the VA on behalf of veterans and family members.  All of our veteran benefits specialists are accredited by the VA.

The Department of Veterans & Military Families (VA) accredits three types of representatives—Veterans Service Organization (VSO) representatives, attorneys, and agents—to help ensure that claimants have access to responsible and qualified representation on their VA benefits claims.

The VA Office of General Counsel maintains a list of VA-recognized organizations and VA-accredited individuals that are authorized to assist in the preparation, presentation, and prosecution of VA benefit claims at

Learn more about VA accredited representatives, attorneys, and agents, here.

It is important to know that VA-recognized VSOs, and their representatives, always provide their services on benefit claims free-of-charge.  Unlike VSOs, VA-accredited attorneys and agents may charge you a fee for their representation in appealing or requesting additional review of an adverse VA decision. Only VA-accredited attorneys and claims agents may charge you fees for assisting in a claim for VA benefits, and only after VA has issued an initial decision on the claim and they have complied with the power-of-attorney and the fee agreement requirements.

DVMF veterans benefits specialists DO NOT CHARGE for services.

You may appoint a VA-recognized VSO to represent you or manage your current representative online using eBenefits.

It is recommended that you first speak to the VSO before you submit your online request.  Read more below on how to contact DVMF veterans benefits specialist who can assist and answer questions.

What can I expect when I meet with DVMF veterans benefits specialist?
  • Military separation discharge document review
  • VA system review: Healthcare, Benefits, and Cemeteries
  • DVMF programs review: Charlotte Hall Veterans Home and Cemeteries
  • Disability compensation/pension claim submission (if discharge paperwork supports the claim)

If a claim is submitted, what to expect next:

  • Claim processing tracking
  • Additional claim development (if needed)
  • Decision review and explanation of benefits

Are you already receiving VA benefits but need to change your direct deposit information?  The VA requires completion of an SF1199-A which can be found here.

Unless otherwise noted, all DVMF Service Program offices are open Monday-Friday, 8:00-4:00, by appointment only.  Please call an office near you to schedule an appointment in advance of visiting.

Baltimore: Regional Office

Phil Munley, Director
Gerry Taylor, Deputy Director
Vacant, Chief, Veterans Appeals
Cardell Bass, Western Area Supervisor
Garry Brown,Veterans Benefit Specialist Advanced
Stacy Travers, Veterans Benefits Specialist Advanced
Sharron Hall, Administrative Aide
31 Hopkins Plaza, Room 3020
Baltimore, MD 21201
800-446-4926, ext. 6450
800-446-4926, ext. 1 (office secretary)
Fax: 410-230-4445

Baltimore VA Medical Center (Monday and Friday, 9:00-3:00)

Garry Brown, Veterans Benefits Specialist Advanced
VA Maryland Healthcare System
10 North Greene Street, 6th Floor
Baltimore, MD 21201

Bel Air

Michael Cantrell, Veterans Benefits Specialist II
Jermaine Wesley, Office Secretary, Contractual
Motor Vehicle Administration
Bel Air Service Center
501 W. Macphail Road
Bel Air, MD  21014
410-638-6501 (benefits specialist)
410-638-638-6507 (office secretary)
410-683-6549 (fax)

Camp Springs

Aaron Awkward, Eastern Area Supervisor
Corey Bryant, Veterans Benefits Specialist II
Mikele Moses-El, Office Secretary III
Harriet Hunter Building, 6420 Allentown Road
Camp Springs, MD 20748

Carroll County Veterans Services Program (Supported by, but not DVMF service office): Call for information on hours

125 Stoner Avenue
Westminster, MD 21157

Charlotte Hall

Willie Borden, Jr., Veterans Benefits Specialist II
Yvette Carey, Office Secretary III

29449 Charlotte Hall Rd., Bldg. 3, Room 105
Charlotte Hall, MD 20622
301-263-7194 (fax)


Aaron Clark, Veterans Benefits Specialist Advanced
Cumberland Motor Vehicle Administration Service Center
13300 Winchester Road, SW
Cumberland, MD 21502


Ashley Lahm, Veterans Benefits Specialist II
Vacant, Office Secretary III
11 South Harrison Street
Easton, MD 21601 (physical address)
P.O. Box 1148
Easton, MD 21601 (mailing address)


James Wilkes, Veterans Benefits Specialist Advanced
Elkton Motor Vehicle Administration Service Center
105 Chesapeake Blvd., Suite A
Elkton, MD 21921


Andrew Rutherford, Veterans Benefits Specialist II
Veterans Service Center
1750 Monocacy Blvd
Frederick, MD 21701


David Skisano, Veterans Benefits Specialist II
Gaithersburg Motor Vehicle Administration Service Center
15 Metropolitan Grove Road
Gaithersburg, MD 20878
(Fax) 301-987-8496

Glen Burnie

Kiana Hinton, Veterans Benefits Specialist II

Jynell Proctor, Office Secretary III

Motor Vehicle Administration
Glen Burnie Service Center, Ground Floor
6601 Ritchie Highway
Room 30 (for a benefits specialist)
Room 8A (for mail)
Glen Burnie, MD 21062
410-424-3047 (fax)


Andrea Jones, Veterans Benefits Specialist II
Maryland Motor Vehicle Administration Service Center
18306 Col. Henry K. Douglas Drive
Hagerstown, MD 21740
FAX: 240-527-6893


Katherine Perkins, Veterans Benefits Specialist II
Howard County Multi-Service Center
9900 Washington Blvd., Suite I
Laurel, MD 20723

Rosedale (Wednesday, 9am to 1pm, excluding federal holidays)

Debra Hynes, Veterans Benefits Specialist
VA Eastern Baltimore County
Community Based Outpatient Clinic
Franklin Square Professional Center
5235 King Avenue, Suite 200
Rosedale, MD 21237
410-605-7000 ext. 51052


Jodi Satterfield, Veterans Benefits Specialist II
Maryland Motor Vehicle Administration
Salisbury Branch
251 Tilghman Road
Salisbury, MD 21804
(O) 410-219-7256 (voice mail is monitored)
(F) 410-219-7257

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