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    The Customer Service Promise

    The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
    • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
    • Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
    • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
    • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
    • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

    Tell us about your experience with the Maryland Dept of Veterans Affairs. Please be aware, this is specific to the MDVA, not the United States Dept of Veterans Affairs. They can be reached at 

    Click here to complete a three question customer experience survey with the Maryland Dept of Veterans Affairs.

    Click here to view our customer service overview.